Built progressively, prudently
All the travel agencies guarantee their customers quality services at competitive rates. However, what makes one travel agency more reliable than another is experience, and DHESU Travel & Tours (M) Sdn Bhd has had such experience since 1988. On this page you will find information on the company’s history, about what the industry qualifications actually mean to travelers, and why you should go for a reputable agent even in the age of online bookings.
DHESU Travel & Tours (M) Sdn Bhd was established in 1988 and is based on a philosophy of gradual and cautious growth in terms of destination development and service provision without sacrificing the reliability which ensures repeat patronage from clients. For over three decades now, this strategy has produced an organization that is known for its specialized individual and family tourism and attention to detail.
What “progressive, though prudent” has meant in practice:
- Expanding destination coverage gradually, only once genuine on-ground relationships and expertise are established
- Prioritising repeat customer trust over aggressive short-term growth
- Maintaining consistent service standards across both budget and premium travel styles
- Building a reputation based on decades of delivered trips, not marketing claims alone
Our services at a glance
Dhesu Travel is licensed by the Ministry of Tourism, Malaysia to provide inbound tours, outbound tours and airline ticketing.
Airline Ticketing
Online reservations and ticketing for flights globally, backed by our IATA accreditation.
Packaged Tours
Leisure, incentive, spiritual, sports, health and educational itineraries built around your group.
Coach Rental
Vehicles and drivers for every ground transportation need, from airport runs to multi-day touring.
Travel Services
Visa applications, foreign exchange, worldwide hotel bookings and travel insurance under one roof.
Built on niche expertise
Beyond leisure holidays, we run dedicated desks for the parts of the trade that demand real specialism — the kind of work that needs people who have done it before.
Corporate Travel
Long-term partners of corporate institutions, providing excellent care for their travel needs.
MICE
Customised meetings, incentives, conventions and events with value-added, unique packages.
Nature & Golf Tours
Eco-tourism adventure across Borneo, plus professionally planned customised golf packages.
Cruise & Hotels
Cruise holidays with a difference, and instant confirmation across 2,500+ hotels worldwide.
ASEAN
Indonesia · Thailand · Cambodia · Vietnam · Laos
North Asia
China · Korea · Taiwan · Hong Kong · Macau
South Asia
India · Sri Lanka · Nepal · Bhutan · Maldives
Australia
Perth · Sydney · Gold Coast · Melbourne
Europe
London · Italy · Best of Europe cities
Middle East & Africa
Dubai · Egypt · Turkey · Kenya
Book with confidence
We are an accredited member of the industry's governing bodies — so your money and your itinerary are protected.
IATA
International Air Transport Association
The governing travel trade body internationally — accredited for airline ticketing.
PATA
Pacific Area Travel Association
Membership of the leading Asia-Pacific travel and tourism association.
MATTA
Malaysian Association of Tour & Travel Agents
Member of Malaysia's national association of licensed tour and travel agents.
KKKP 1439
Ministry of Tourism Malaysia
Licensed for Inbound Tours, Outbound Tours and Airline Ticketing.
DHESU Travel & Tours (M) Sdn Bhd (171323K) · Licence KKKP 1439
What they actually mean for you
Industry credentials aren't just badges on a website footer they represent real accountability and standards that protect travellers.
IATA
International Air Transport Association
Recognised standing within the global airline and travel industry, supporting reliable ticketing and booking processes
PATA
Pacific Asia Travel Association
Membership in a respected regional tourism body focused on responsible and sustainable travel development
MATTA
Malaysian Association of Tour and Travel Agents
Registration with Malaysia's national travel trade association, reflecting compliance with local industry standards
KKKP
Registered company, KKKP licensed
Legal accountability as a properly licensed Malaysian travel operator, not an informal or unregistered reseller
Booking through a credentialed agency means there's a real, licensed entity accountable for your booking, a meaningful difference from unregulated resellers or informal group-buy arrangements that have become more common online.
Depth in a few areas, not everything for everyone
Rather than trying to be everything to everyone, DHESU Travel & Tours (M) Sdn Bhd has built specific strength in a few areas over the decades:
Individual and family travel
Packages designed for small groups, starting from as few as two travellers, rather than large coach-tour formats.
Daily departure flexibility
Many holidays are available with daily departure options, rather than fixed monthly group tour dates.
Destination breadth with depth
Coverage spanning South and Southeast Asia, the Himalayas, the Middle East, and beyond, built on genuine supplier relationships rather than reselling third-party packages generically.
Spiritual and cultural travel
A particular strength in pilgrimage and culturally significant itineraries, including specialised trips through India's most sacred sites.
Why longevity is a signal, not a slogan
38+
years trading through changing markets, since 1988
In other words, it is best to be upfront regarding the usefulness of longevity as a signal rather than a mere marketing tool. Travel agencies who do not provide consistent quality are unlikely to endure several economic cycles and changes within the industry and among travellers' needs. Travel agencies that have been around since 1988 have managed to cope with the growing competition from the online travel agencies, the changes in visa policies, travel disruption across the world and changing traveller needs.
Dhesu Travel & Tours is a travel company located at Wisma Dhesu, Bangsar, Kuala Lumpur, and backed by a team of consultants who will assist in the planning of the destinations offered. The advantage that Dhesu Travel & Tours has compared to other travel agencies is the fact that it has a physical presence. Many travelers prefer dealing with companies that have an actual office because they are more reliable.
30 years in the travel business entails undergoing a lot of change, from the emergence of online booking systems to changing visa requirements in various countries around the globe, changing traveller requirements, and even times when the global travel industry was turned upside down. Instead of fighting against these changes, the idea is to adapt the means by which the travellers are served (such as online live chats and digital quotation requests), but not to alter the core offer of destination knowledge, transparency in prices, and responsibility in case something goes wrong.
Travel booking today comprises not only giant global OTAs but also smaller newly founded boutique agencies. The thing that still sets a difference between the traditional agency such as Dhesu Travel & Tours and its new rivals is the experience that the company has gathered over many years, the cooperation with hotels, guides, transport suppliers that cannot be achieved by newcomers yet. Such experience provides travelers with advantages: more effective solutions to unexpected situations, deeper knowledge about the destination, prices that are based on negotiations and not on published information.
Our ongoing commitment
Despite all the changes that happen when it comes to travels the opening up of more destinations, changing visa regulations, as well as new needs and priorities of travelers there is one thing that never changes and which is always our main priority, and it is providing the widest variety of travel services at really competitive prices due to years of experience and expertise in various destinations.
Frequently asked questions
Plan your next trip with a team you can trust
Three decades of experience means fewer surprises and more confidence in your holiday planning. Reach out today for a personalized consultation and quote.
Level 2 & 3, Wisma Dhesu, No. 5, Jalan Bangsar Utama 3, 59000 Kuala Lumpur, Malaysia